Frequently Asked Questions

Q1. I can't find iQuickMail in the global Settings application. How do I create my emails?

The emails are created in the application itself, not in the global Settings application. The items that you see when you launch the application are the email entries that have been pre-populated with examples and instructions for using the application.  To create your emails, simply overwrite the pre-populated contents with the contents of your choice and/or add new ones.

To add a new email, tap the "+" button.

To delete an email, either swipe horizontally left across the email title and then tap the "Delete" button or tap the "Edit" button, tap the "stop" sign, and then tap the "Delete" button.

To reorder emails, tap the "Edit" button and grab the email item you wish to move by the grabber on the right side and move it to the desired location.

To edit the name of an email, tap the "Edit" button and then tap the email title.

To copy the body and image contents of an email to the clipboard (e.g. for use in replying to emails), tap and hold the email title in the list of emails until "Copying..." appears.

To edit an email, tap the (iOS 7 and later) or the (iOS 5/6) button on the right side of each email item in the main screen.  Then tap the field that you wish to change.  The "Contents" contains the email header and body contents of the email that will be included in the mail composition window and "Image" is the optional image to include below the "Contents".

To send an email, tap the appropriate email item in the list of emails (iPhone) or the "Compose" button in the email contents area (iPhone and iPad).  That will show the mail composition window with the selected email.


Q2. I want to specify the From fields. Will a future version of iQuickMail support this?

This is not possible with the current version of the iPhone SDK. Apple does not currently allow third-party applications access to the user's email accounts. Therefore, the account needs to be specified in the mail composition window. If Apple ever provides access to the user email accounts in a future version of the iPhone SDK, iQuickMail will be updated to support this.


Q3. Can I use HTML tags in the body of the message?

Yes. Versions 1.1 and later support HTML tags in the body field. See the HTML QuickMail screenshot for an example of HTML tag usage and the HTML Mail screenshot for how it would appear in the email. Note that the HTML tags will not be visible in the mail composition window because the HTML contents will be rendered. Therefore, if you wish to edit the message in the composition window before sending it, please remember to close any formatting tags as appropriate.


Q4. Can I enter special characters such as curly braces, ampersand, yen symbol, bullet, etc.?

Yes. Versions 1.1 and later support special characters in both the subject and body fields.


Q5. Are multiple recipients supported?

Yes. Use commas to separate multiple addresses in the To, Cc, or Bcc fields.


Q6. Can I include a picture in my emails?

Yes. See the Mail with Picture screenshot for a mail with a picture. The corresponding QuickMail configuration screen can be seen here. You can choose any image from your device's library of photos to include at the end of each mail. Note that due to speed and size considerations, large images will be scaled down to a maximum resolution of 640x480 pixels.


Q7. What is the "Use In-App Mail" Option?

The option controls whether the mail composition is done within iQuickMail (i.e. "in-app") or in the Mail application.  In-app mail is suitable for most situations.  However, you may want to compose the mail in the Mail application if you wish to read emails before or after sending your email, compose your mail by copying text from existing emails, use iQuickMail for a reply (see below for more details on this), etc.


Q8. Can I use iQuickMail for reply/forward emails?

Yes. The process to do so is as follows. In all cases, the "Use In-App Mail" option should be set to OFF.

  • OS 3.1.3 and earlier
    • Initiate a reply/forward in the Mail application.
    • Return to the home screen by pressing the home button.
    • Open iQuickMail.
    • Tap the desired QuickMail's "envelope" icon.

  • OS 3.2 and later (Method 1)
    • Open iQuickMail.
    • Tap the desired QuickMail to copy the body contents and image into the clipboard.
    • Return to the home screen by pressing the home button.
    • Launch the Mail application and initiate a reply/forward.
    • Paste the contents into the mail composition window.

  • OS 3.2 and later (Method 2)
    • Initiate a reply/forward in the Mail application.
    • Return to the home screen by pressing the home button.
    • Open iQuickMail.
    • Tap the desired QuickMail to copy the body contents and image into the clipboard.
    • Return to the home screen by pressing the home button.
    • Launch the Mail application and paste the contents into the mail composition window.


    Q9. When replying/forwarding, the From: account is set to my default email account even if I had selected a different account. Is this a bug?

    No, this is not a bug. The current OS does not allow third-party applications access to the user's email account information or the email being replied/forwarded. The OS pre-populates (forces) the From: account to the default user account for emails generated/replied/forwarded by third-party applications.  Therefore, you will need to set the From: account after you select the desired QuickMail. If Apple ever provides a way for developers to access the email accounts, iQuickMail will be udpated to automatically handle this.


    Q10. My picture is not displayed by my email client. Is this a bug?

    No, this is not a bug. In some configurations some email clients, most notably Outlook 2007, refuse to display inline HTML images. If you experience this and cannot successfully configure your email client to display inline HTML images, please use the following work-around.

    • Place your image on a publicly available web server.
    • Unselect the picture in iQuickMail.
    • Place the following at the end of your email body field:
      <b><img src="IMAGE_URL"></b>
      where IMAGE_URL is the URL of the image on the web server.


    Q11. My picture shows up huge in received emails. Is iQuickMail enlarging it?

    No, iQuickMail does not enlarge pictures. iQuickMail only downsizes the sizes of images that are larger than 640x480 pixels. Otherwise, it leaves the image size unchanged. If your picture is getting enlarged, it is probably because you used iTunes to upload the picture to your iPhone or iPod touch. To prevent this, email yourself the picture image and save it from the Mail application on your iPhone or iPod touch. That will ensure that the picture isn't enlarged and will show up in the correct size when used in your emails.